(Assistant) Applications Specialist

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position
• * Candidates with less experience and fresh graduate will be considered as Assistant Applications Specialist

Main Tasks :

- Provide pro-active field applications support to both internal and external customers

- Provide evaluation support in project implementation

- Update and communicate application information regularly

- Assist in daily operation activities of Applications Team

Details upon main tasks

Provide pro-active field applications support to both internal and external customers
• To provide professional on-site applications and troubleshooting support for customers in CPS product portfolio
• Maintain good relationship and collaborate with internal and external customers
• Provide professional application support on project implementation, including but not limited to System validation and Data Reporting, Customer Training, hyper-care for live-run activities.
• Provide pre-sales cycle e.g tender/contract requirement consultation and advice
• Regularly update all relevant account-related and daily activities via REXIS or equivalent system to ensure proper customer care, monitoring and resolution
• Keep up-to date knowledge including instrument operation and application related information

Update and communicate application information regularly
• Visit and check regularly intranet/emails and all available channels to keep up-to-date application information
• To communicate within application team and headquarters on all relevant application issues
• Ensure important information are passed to colleagues and relevant customers and follow up actions are performed as per RDHKL compliance guidelines

Assist in daily operation activities of Applications Team
• Provide second-line application support to the team when necessary
• Provide training, mentoring and technical advice to other Specialists
• Assist Applications Supervisor to maintain and achieve team’s KPI and quality standards
• Engage in projects and taskforces related to business needs
• Pro-actively feedback challenges at frontline and improvement area related to business to Application Supervisors

Education :
• Bachelor degree in Medical Laboratory Science , Biomedical Science, Biochemistry or other relevant Science discipline

Experience :
• More that 2 years working experience in Applications / Customer Support /Laboratory
• Point of Care /Mass Spectrometry experience is a PLUS.

Special Knowledge :
• Clinical Laboratory Workflow and clinical analyzers
• Knowledge of business management preferred
• Proficient in common computer software knowledge including WORD, EXCEL, POWER POINT etc.
• * Candidates with less experience will also be considered as Assistant Applications Specialist

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.