DFI Company Brief

DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group had total annual sales in 2020 exceeding US$28 billion.

The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains.

The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

The Group’s parent company, Dairy Farm International Holdings Limited, is incorporated in Bermuda and has a standard listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group's businesses are managed from Hong Kong by Dairy Farm Management Services Limited through its regional offices.

DFI Retail Group is a member of the Jardine Matheson Group.

The Role

The primary responsibility of an organizational Change Administrator in DFI is to develop and implement change management strategies and plans that maximize employees and stakeholders adoption of the process and usage of required changes.

Key Responsibilities

Creates the Flow Process for Change Management for the organization.
People management
Oversee day to day Change Request Operations
Motivate team members.
Monitor team performance and report on metrics and objectives.
Ensure that SM validation for Change Request completely follow the standard process.
Review and record requests for change (RFCs).
Categorize change requests.
Prioritize changes according to business objectives.
Manage the transition of changes from the development team to operations by hosting CAB
Convene the change advisory board (CAB) meetings.
Coordinate the building, testing, and implementation of changes.
Mediate conflicts related to the change where necessary.
Create and circulate the change schedule.
Conduct Post Implementation Reviews (PIRs) after the implementation of changes.
Maintain all change documentation (policies, procedures, templates, etc.).
Updates documents on every standard process updates.
In charge of internal and external audit.
Submit monthly/yearly Change Request Cost Report to finance.

Key Requirements

Graduate of any IT related course
5-7 years business experience working in roles of Change Management or any ITIL Service Management Process Related roles.
Expertise in implementing change management strategies to maximize user/stakeholder adoption.
Must have strong verbal and written English communication skills.
Must have Good analytical and critical thinking skills.
Must be creative and fast learner.
Must have experience in conducting C-level or Senior Leadership meetings.
Can adapt in an Agile work environment.
Can work independently with minimal supervision.
Can work with management.
Has high attention to detail.
Has the ability to follow-up and evaluate tasks delegated to other staff members.
Has the ability to influence and convince others to discuss and reach an agreement.
Has the ability to maintain focus in providing effective performance even under pressure.
Has the ability to multi-task.
Has the ability to present a strong, professional, and positive image which inspires confidence and respect from others.
Has the ability to work well with others.
Must be able show initiative and flexibility to tackle tasks.
Must be able to adhere to standards & procedures and maintain confidentiality.
Must be able to decide what steps are needed to achieve particular goals.
Must be able to gather information systematically to establish facts & documentations.
Must have a good sense of ownership and commitment towards work.
Must have the determination to get things done. Make things happen and constantly looking for better ways of doing things.

Role Specific Technical Competencies

Wide Experience in using ITSM Tools (such as ServiceNow, Remedy, Helix ITSM, etc)
Intermediate to Advance ITILv3/v4 knowledge and experience (ITIL Foundations certified)
Advanced skills in using Microsoft apps like Excel, Powerpoint and Visio.
Experience in using Analytics tools such as PowerBI, Tableau or any related dashboard is plus but not required.
MS SQL Programming is a plus but not required.

Key Behavioral Competencies

We put our customers first... always.
We respect each other.
We care passionately.
We do the right thing.

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