Responsibilities
· Provide top-notch technical support to clients regarding software-related issues, and incidents in a timely and professional manner
· Investigate and diagnose software problems and identify root causes
· Collaborate with cross-functional teams to escalate and track issues that require further attention or resolution
· Document and maintain detailed records of client interactions, including issues reported, troubleshooting steps taken, and resolutions provided
· Contribute to the creation and improvement of support documentation, knowledge base articles, and FAQs to enhance the efficiency of support processes
Requirement
· Bachelor's degree in Computer Science, or IT related field
· Minimum 2 years Software Support experience
· Knowledge of backend programming languages, such as Node.js or Ruby on Rails
· Experience with database management systems, such as MySQL etc.
· Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment
