Air Logistics Operational Key Account Manager MA-OK

The Operational Key Account Manager is responsible for maintaining and expanding relationships with strategically important customers. Your Role
This role requires a dynamic and customer-centric individual who can manage the operational aspects of key accounts, ensuring high levels of customer satisfaction that ultimately lead to retention and growth. The successful candidate will work closely with various internal teams to deliver seamless service and solutions tailored to client needs. Your Responsibilities
• Serve as the main point of contact for assigned key accounts, ensuring client needs are met efficiently
• Establish and maintain strong, long-lasting relationship with customer through regular communication, meetings and feedback session. Regularly engage to better understand customer requirements, establish trust and serve as escalation contact
• Clarify, negotiate if needed and formalize operational requirements with the customer
• Increase customer satisfaction and loyalty through design and implementation of customer-specific solutions
• Act on customers behalf respective to articulating needs and requirements to the greater operational organization
• Establish regular governance with internal stakeholder, including, but not limited to OKAM team assigned to the account
Key Account team (Sales)
Your Skills and Experiences
• Must be able to manage internal resources through influence, leadership and building lasting trust
• Must be analytical, ambitious and confident in undertaking wide-ranging internal and external improvement initiatives
• Must have in-depth knowledge of forwarder logistics import and export operations, including systems and processes as related to security protocols
• Must be able to drive customer compliance through effective communication of international trade regulations
• Must have experience in dealing with multi-national and multi-business unit organizations
• Must have experience in customer relationship management and communications
• Must have in-depth knowledge and skills in on-boarding new business through executing effective implementation best practices
• At least 5 years freight forwarding or transportation experience
• College Degree in Logistics, management or related fields
• Proficiency in Excel, Power Point, Word Doc
• Able to travel
Good Reasons to Join
We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne+Nagel is the best place for a successful sales career, start a conversation with us and click apply today!