Performance Metrics Analyst

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are looking for a Performance Metric Analyst to join our team and evaluate how our company operates in order to provide recommendations on how we can improve efficiency and effectiveness across our organization.

Operations Analyst responsibilities include reviewing current policies and operating procedures, developing changes to enhance efficiency and working with our managers to implement new policies and procedures as needed.

We are looking for a Performance Metric Analyst to join our team and evaluate how our company operates in order to provide recommendations on how we can improve efficiency and effectiveness across our organization.

Operations Analyst responsibilities include reviewing current policies and operating procedures, developing changes to enhance efficiency and working with our managers to implement new policies and procedures as needed.

Responsibilities
• Document findings, prepare reports and make recommendations
• Develop new processes and procedures to enhance operations
• Work with managers and employees to implement changes
• Train employees to use new systems or follow new policies
• Determine the effectiveness of new processes

Experience
• Proven work experience as an Operations Analyst or similar role
• Excellent communication skills, both verbal and written
• Consulting and project management expertise
• Strong analytical and problem-solving skills
• Degree in Business Administration or equivalent is preferred
• Knowledge of insurance, finance and related industries
• Experience using statistical and database software
• Good in MS Office tools
• Familiarity with MS Visio

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.