Client Services Consultant

Are you ready to grow your career with a leader in financial technology?

Linedata is seeking a dynamic Client Services Consultant to join our team in Hong Kong, reporting to the Head of Support, Asia. As part of our continued global growth, we are expanding our client relationship, servicing, consulting, and support capabilities from our Hong Kong office to better serve Linedata’s expanding fund administration client base, as well as potential new clients in the region.

Our fund administration clients utilize our fund accounting, transfer agency, and web portal software modules, and we are committed to providing them with exceptional service and support.

The role provides an exciting opportunity to expand your existing fund administration skills and become key in Linedata’s plans to expand its fund administration client base in Asia.

Main Accountabilities

This varied and multi-tasking role will allow you to use your fund administration experience along with client-facing skills. The main accountabilities will include:

Managing client relationships on a day-to-day basis, dealing with client personnel from all levels of the client organisation

Carrying out implementations for new clients including user training, data migration assistance and reporting updates.

Ensures that all client issues are properly documented on our global support system and dealt with in a timely, efficient and satisfactory manner and escalated appropriately when required.

Detailed forensic investigation into complex queries and issues, including working closely with the engineering, development and QA teams. Full testing of all fixes provided to clients is required.

Assisting the sales team in pre- and post-sales activity, including prospect qualification, product demonstrations and workshops

Carrying out of training and consulting assignments, including operational efficiency reviews

Working with colleagues from other global offices including Dublin, London and Boston

Essential Skills and Experience

Ideally 2-3 years of experience in fund accounting. Some experience or knowledge of transfer agency would be a bonus.

Comfortable in a client-facing role

Degree holder of business, accounting or related discipline, with an aptitude for computing (although no specific computing/programming skills are required)

Must be fluent in English with excellent communication skills

A self-starter with good initiative and self-motivated

Excellent problem solving skills with very good attention to detail

About Linedata

Linedata is an award-winning software solutions company. We believe finance matters to our society as much as energy to life and fueling financial transformation is vital for development and leadership.

We Humanize Technology :

We are passionate experts who provide investment management and credit communities with innovative, user-friendly products which help their businesses grow in over 50 countries.

Our environment is international, ego-free and relaxed. We believe in building confidence through giving clear responsibilities to our team members and managing to given goals and targets. We celebrate success and we enjoy each other’s company.

We employ more than 1200 employees representing 40 nationalities spread throughout our offices in 14 countries. We believe in mobility, diversity & teamwork.

Our mission is to continue to find new ways to create and build flexible, mission-critical software and services and to stay on the cutting edge of the financial software space.

Chat with our insiders and learn more about your future role at Linedata! Start the conversation: here

Commitment to Diversity

We recognize, celebrate, and seek to increase diversity across our organization. Diversity is an asset to organizations and is linked to better performance. It is an integral part of how we do business and imperative to our success. As an international Group, we also believe that our people need to reflect our clients and local communities.

Linedata is an Equal Opportunity Employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on an individual's race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, age, sexual orientation, veteran and/or military status, protected medical leaves, domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.