Customer Contact Center Representative

Ref #:

W143878

Department:

Sales & Customer Support

City:

Tsim Sha Tsui

State/Province:

Kowloon

Country:

Hong Kong

Pay Range Max

Pay Range Min

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Essential Duties & Responsibilities

Job Purpose

A Mandarin, English & Cantonese Speaking Customer Service Representative (Full time) is responsible to provide best in class customer service support to Ralph Lauren's customers via various communication channels. Manages all inquiries and complaints in professional & efficient manner to ensure customer satisfaction.

Responsibilities

Handle Customer’s inquiry via various communication channels with excellence customer service skills
• Properly follow through all customer inquiries and complaint cases
• Ability to identify issues and provide best solutions in timely manner
• Working collaboratively with various internal and external stakeholders
• Efficient communication & interpersonal skill and as a good team player
• Prepare reporting and support for administrative task
• Assist ad hoc assignments and projects when needed

Experience, Skills & Knowledge

Requirements
• Matriculated
• Minimum 2 years relevant contact center and customer service experience.
• Fluent Mandarin, English and Cantonese speaking
• Good command of English, simplified & traditional Chinese typing
• Proficiency in Microsoft Offices applications including Word, Excel, and Outlook
• Immediate available is highly preferred.