Account Manager (Line Maintenance Overseas Customers)

Established in Hong Kong in 1950, HAECO is one of the world’s leading independent aircraft engineering and maintenance groups. It is also one of the largest Maintenance, Repair and Overhaul (MRO) service providers in terms of capacity. Through its 16 operating companies around the world, the Group offers a full spectrum of services including airframe services, line services, component services, engine services, inventory technical management, fleet technical management, cabin solutions, private jet solutions, freighter conversion, parts manufacturing and technical training.

港機集團於1950年在香港成立,是全球領先的獨立飛機工程集團,也是規模最大的飛機維修、修理及大修服務供應商之一。集團透過遍佈世界各地的16間營運公司,為航空公司客戶提供全面的飛機工程服務。港機集團的服務範圍包括機身服務、外勤服務、部件服務、發動機服務、航材技術管理、機隊技術管理、客艙設計整裝方案、 私人飛機設計整裝方案、客改貨、零部件製造及技術培訓。

HAECO leads in a broad range of aviation products and services that enable our customers to build and operate their aircraft, engines and components safely and efficiently and, in doing so, we seek to deliver sustainable value to all our stakeholders.
We’re looking for passionate and motivated individuals to join us in keeping Hong Kong and the world flying. Whether you’re a fresh talent looking to start a career in aviation, an experienced engineer or a professional looking to explore a new career path, you’ll find a range of rewarding opportunities throughout our different business areas. Join us today – and discover just how far you can take your career.
Position Description
Act as interface between customer and HAECO business units as Account Manager. Coordinate and act as communication bridge on matters from commercial negotiations, service delivery, to balancing customer and company interests to achieve mutually beneficial solutions. Focus on routine account management activities and services delivery. What You'll Do
Research for market intelligence and implement sales, contract renewal plans and products campaign
Prepare commercial proposals, materials and presentation for RFQ/RFP response and ensure product offering is in-line with customer expectation
Communicate and perform contract negotiation with potential customers and facilitate dispute resolution; typically of medium to high complexity
Lead and coordinate with stakeholders for services deliveries, acting as a first point of contact
Prepare KPI and reports and present to customer and management
Assist with budgeting and financial forecasts on managed customer accounts
Maintain frequent connections, implement a large range of customer interfaces and establish network with external stakeholders
Liaise and coordinate with Group Commerical for business opportunities handling and priorities.
Represent company at trade association meeting (e.g. IATP or other trade event)
Comply with applicable operating and internal control procedures.
Act as account manager to assigned customers to ensure customer satisfaction and manage expectations
Make commercial proposals to meet target profitability considering market competition
Analyse business data and to provide recommendation to achieve desirable result
Assist Marketing & Sales Manager on managing all matters related to assigned account
Lead Assistant Commercial Officers to accomplish assigned tasks What You'll Need
1. Functional and other Relevant Experience
Recognized degree in any disciplines, business / management related an advantage
Minimum of 3 year of customer relations / marketing experience, preferably in aviation industry
2. Qualifications and other Relevant Knowledge
Good interpersonal, communication and presentation skills
Customer focus and results driven
A good team player with exceptional customer services skills
Collaborative and can quickly build effective relationships under a fast-paced environment
Analytical, results-oriented, customer focus and good priority management skills
Good problem solving and numerical skills, capable to address customers concerns
Good knowledge of contracting process, with business acumen Proficient in preparing commercial proposal and RFQ/RFP responses
Proficient in preparing customer support correspondences and presentations with MS Office applications
Independent, well-organized and able to work under pressure with minimal supervision
Excellent command of English and Chinese, both spoken and written

Build your career with us to deliver sustainable value to the community and stakeholders.

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.

All information provided by candidates will be treated in strict confidence and will be used for employment purpose only.

Please send your resume with expected salary, quoting the employer's reference no., to: Human Resources Department – Talent & Partnership Team, Hong Kong Aircraft Engineering Company Limited, 80 South Perimeter Road, Hong Kong International Airport, Lantau, Hong Kong OR click Apply.

Candidates not contacted 4-6 weeks after submission of applications and/or interviews may consider their application unsuccessful.

All information provided by candidates will be treated in strict confidence and will be used for employment purpose only.

Full-time