Business Analyst (Life Ops Scrum & Projects)

Responsibilities:
• Provide business analysis services and/or process review independently to support business initiatives/project execution and/or production system related issues.
• Lead the collection analysis, conduct feasibility study, gap analysis, documenting business needs and requirements in a complex environment and/or small-medium scale projects.
• Liaise with different business departments and IT delivery partners to facilitate the alignment of understanding of requirements between business and IT.
• Review IT documents such as Functional Specifications to ensure alignment of user requirements between IT and endusers
• Engage in solution design and contribute alternative solutions, evaluate solution options in terms of cost, timeline and quality (fit-for purpose).
• Execute user acceptance testing including test planning, execution and defect management.
• Prepare training materials and conduct training to end users.
• Provide post implementation support.

Qualifications:
• Over 2 years of experience in Insurance/Financial Services Industry, with a focus on business analysis and/or system analysis.
• Proven track record in specifying user requirements and managing User Acceptance Testing.
• Strong interpersonal skills.
• Strong analytical and problem-solving skills along with being organized, structured, assertive are required.
• Excellent verbal and written communication skill.
• Well versed in Microsoft Office, a high level of financial/business analysis capacity including use of Excel and PowerPoint.
• Experience in Microsoft Power Platform and SQL is an advantage
• Degree qualified, preferably in Business, Information Technology, Operations Management or related disciplines.

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 51 markets and serving 94 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).