Senior Manager, Strategic Projects (Change Management & Transformation)

The Department

The Customer Strategy, Insights, and Innovation (CSII) Division is dedicated to cultivating customer-centric capabilities across the Club ecosystem and shaping customer strategies that drive business growth. Through a data-driven approach, the Division strives to achieve a 360-degree understanding and insights of owners, members and wagering customers, enabling the seamless design of end-to-end customer experiences across online and offline channels (Racecourses and Off-course Betting Branches). This is achieved by integrating Clubwide customer data onto a unified platform, creating a single view of our customers that empowers us to deliver personalised offers and unique experiences.

The Job

You will
• Lead the design and implement of a comprehensive change management strategy framework for the Enterprise Data Analytics Platform, that aligns with the Club strategic objectives and stakeholders' needs
• Conduct impact analyses, assess change readiness, and identify key stakeholders
• Formulate effective change management roadmap to increase Club-wide awareness of data-driven transformation and adoptions in data analytics
• Lead the assessment of change impact and obtain feedback from business teams, identifying potential risks and developing mitigation strategies
• Develop and execute communication plans to inform, engage, and build buy-in among stakeholders at all levels
• Design and deliver training programs to help users understand the new platform and develop the necessary skills to use the capabilities effectively
• Design and deliver touch-point activities and materials to support change, for example, roadshow, demo sessions, portals, posters, awareness events, newsletters
• Plan, manage and execute change activities for smooth roll-out user experience journey
• Lead the design of effectiveness measurement framework to measure business adoptions to the platform and values for the Club
• Develop metrics, monitor and evaluate the effectiveness of change management efforts, identifying areas for improvement and adjusting strategies as required
• Collaborate with cross-functional teams, including business stakeholders from different divisions and IT, to ensure alignment in user expectations
• Lead the project team to provide on-going support to users and stakeholders, addressing concerns and resolving issues related to the data analytics platform
• Provide support to management in project governance & reporting activities
• Undertakes other duties as assigned by supervisors

About You

You should have
• Bachelor / Master degree in Business or equivalent with a minimum of 10 years’ relevant experience
• Solid experience in large-scale organizational change management within digital or data domain
• Solid experience in project management methodologies. Certified PMP is a plus
• Experience and passion in technology such as cloud technology, data & analytics and BI visualisation tools
• Strong interpersonal, communication, and active listening skills in both written and spoken English and Chinese
• Able to work effectively and collaboratively with stakeholders across different levels
• Strong business acumen and good problem-solving skills
• Sound understanding of business dynamics and its key value drivers
• Knowledge of the Club’s business functions and wagering products is preferred
• Immediately available preferred

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

Enquiries

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.