Hong Kong

Position overview:

Reporting to the VP of Global Technology for Asia Pacific. The Audio Visual (AV) Business Analyst will be responsible for monitoring and analyzing the utilization of JPMC’s collaboration rooms, AV spaces, AV support staff utilization, and equipment within an JPMC’s buildings across the Asia Pacific region. The primary objective of this role is to ensure efficient and effective utilization of AV resources, optimize operational costs, and support decision-making regarding resource allocation and planning. The AV Utilization Analyst must possess strong analytical skills, attention to detail. A solid understanding of AV systems and their functionalities, is preferred but not essential.

Key Responsibilities:

1. Data Monitoring and Analysis:
• Monitor and collect data on the utilization of AV rooms, staff, and equipment, including bookings, usage patterns, and availability.
• Analyze utilization metrics, such as room occupancy rates, equipment usage rates, and staff workload to identify trends, patterns, and areas for improvement.
• Generate reports and provide insights to stakeholders on utilization patterns and recommendations for resource optimization.

2. Resource Planning and Allocation:
• Collaborate with JPMC Line of Business Managers (LOB), Region Operations Manager (HK), the Regional Service Delivery Managers, facility managers, and other stakeholders to forecast resource needs based on utilization trends and upcoming events.
• Assist in determining optimal AV room configurations, staff scheduling, and equipment allocation to ensure efficient utilization and avoid bottlenecks or underutilization.
• Make recommendations for resource acquisition, upgrades, or reallocation based on data analysis and utilization patterns.

3. Process Improvement and Efficiency:
• Identify process inefficiencies related to AV room bookings, equipment maintenance, or staff utilization and recommend improvements.
• Develop and implement streamlined workflows, tools, and procedures to enhance resource utilization, reduce downtime, and improve response times.
• Collaborate with IT teams to leverage technology solutions, such as AV room booking systems or utilization tracking software, to automate data collection and analysis

4. Stakeholder Coordination:
• Collaborate with administrators, LOB event planners, and department heads to understand their AV needs and provide guidance on resource utilization best practices.
• Serve as a liaison between JPMC Senior Management, Regional Ops Manager, AV staff, facility management, and other relevant departments to coordinate resource allocation, scheduling, and support services.
• Communicate utilization reports, trends, and recommendations to stakeholders, ensuring a clear understanding of the analysis and its implications.
• Assist the Regional Ops Manager to prepare and build compelling monthly, quarterly and annual reports and presentations to senior JPMC Global Technology Management.

5. Continuous Monitoring and Reporting:
• Continuously monitor and update utilization data, ensuring accuracy and completeness of records.
• Generate regular utilization reports, highlighting key performance indicators, usage trends, and recommendations for optimization.
• Work with the Regional Ops Manager to present key findings and recommendations to management and stakeholders in a clear and concise manner, supporting data-driven decision-making.

Qualifications and Skills:
• Bachelor's degree in a Technical and or Engineering discipline and/or Business Analytics, or Operations Management viewed favourably but not essential. Audio visual technical qualifications view favourably.
• Strong analytical, problem-solving, and critical-thinking skills essential.
• Proficient in data analysis and visualization tools (e.g., Excel, Tableau, Power BI).
• Understanding of AV systems, equipment, and industry best practices.
• Excellent communication and interpersonal skills for stakeholder coordination.
• Detail-oriented with the ability to handle and analyze large datasets.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Familiarity with AV room booking systems or utilization tracking software is advantageous.

Summary:

The AV Business Analyst will play a crucial role in ensuring efficient utilization of all AV resources across JPMC’s Asia Pacific footprint, optimizing costs, and facilitating resource planning. By monitoring and analyzing utilization metrics, providing insights, and collaborating with stakeholders, this role contributes to maximizing the value and performance of AV rooms, spaces, staff, and equipment.

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