Business Analyst (Senior Officer / Assistant Manager)

About the role:

Lead the team to successfully implement the company's strategic targets and operational goals with Simpler, Faster, More Connected and Agile solutions.

Job scope:

Insurance operation support, transformation and Digitalization/Applications projects
• Provides support to the management on the planning of department initiatives including allocating resources, identifying potential risks and setting up expected deliverables
• Supervises dynamic project team members to work on the full cycle of project execution to ensure the smooth and timely project execution
• Interacts with end users, validate business requirements, and user stories with relevant acceptance criteria
• Monitors overseas operation service team’s work efficiency and quality, may include on-site business visit
• Ensures the team’s operations are compliant with company guidelines and regulatory requirements, obtains relevant license if job involves in regulated activities, organizes and monitors periodic audit on need basis
• Supervise the project team, maintains a positive and cooperative team spirit, delivers training on subject matter expertise to different parties
• Leads the Agile project team, monitor the project process, encourage and supports project team member to promotes closer working relationships, knowledge transfer, share potential challenges and to coordinate efforts to overcome difficult or time-consuming issues

Minimum Job Requirements
• University degree holder (preferably in insurance, computer science and business fields) with minimum 5 years of working experience in insurance companies
• Strong communication, interpersonal and stakeholder management skills, able to motivate, coach, monitor project progress status
• Excellent command of spoken/written English and Chinese (Cantonese and Mandarin)
• Excellent analytical and problem-solving skills
• Accountable with a strong sense of customer centricity