SAP Consultant

ABOUT INFOSYS:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

SHORT DESCRIPTION:

We are seeking an experienced SAP AMS Support Manager for SAP PM/PS module to oversee our Application Management Services (AMS) for SAP systems. The ideal candidate will manage a team of support professionals, ensuring the delivery of high-quality SAP services and solutions that meet business needs and drive operational efficiency.

RESPONSIBILITIES:
• Lead and manage the SAP AMS support team, providing direction and guidance.
• Oversee day-to-day support operations for SAP applications, ensuring timely issue resolution.
• Collaborate with cross-functional teams to align support activities with business goals.
• Monitor service level agreements (SLAs) and ensure compliance with established performance metrics.
• Develop and implement best practices for support processes and procedures.
• Conduct regular performance reviews and provide training and development opportunities for team members.
• Serve as the primary point of contact for SAP-related incidents and requests.
• Manage stakeholder communication and expectations regarding support activities.
• Analyze support trends and identify areas for improvement in service delivery.
• Ensure proper documentation of processes, incidents, and solutions.

SKILLS/COMPETENCIES
• Minimum 3+ years of experience in IT or related roles
• Bachelor's degree in information technology, Computer Science, or a related field
• Proven experience in SAP support and management, preferably in an AMS environment
• Strong understanding of SAP modules and integration points
• Experience with ITIL or other service management frameworks is a plus
• Excellent leadership and team management skills
• Strong analytical and problem-solving abilities
• Effective communication skills, both verbal and written

Must Have:

Cantonese/ Mandarin Chinese

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”