Job Description
17 days ago
About the Company:
Founded in 2011, 300-400 employees, Top1 Publisher of overseas Play-to-Win Games in China. Developed & Published games70+.
Company Introduction: An independent mobile games studio, founded by a team of industry veterans who graduated from World-class universities. With a fast-moving, imaginative, and efficient team, our mission is to bring the knowledge and experience of a chart-topping mobile games company into a close-knit, collaborative environment.
About the Role:
In this role, you will be patient, empathetic, and communicative. You will put yourself in customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to you. You are confident at troubleshooting and investigating if you don’t have enough information to resolve customer complaints. You value customer feedback.
Responsibilities:
• Strategically assess customers, demonstrate nuance in your communication approach by addressing each potential customer in a way that is comfortable and respectful for them.
• Calling high potential customers where necessary.
• Guide customers through the tougher pain points of compliance that are a part of the early life journey.
• Demonstrate the ability to articulate and understand the KPIs and key activities which drive the performance of your portfolio of players.
Qualifications:
3-5 years demonstrated B2C sales and/or relationship management experience. Demonstrated effectiveness at sustaining high value level relationships. Familiar with American/Canadian culture. 2-3 years experience hitting productivity targets. Demonstrated proficiency using various software and technology platforms, including CRM database management experience. Ability to understand the implications of actions and make recommendations for solutions.
Pay range and compensation package:
Salary Package: base45-50k+bonus(year-end)
Equal Opportunity Statement:
For more information please contact Shirley (xie.yunsiyi@fatalent.com)
Founded in 2011, 300-400 employees, Top1 Publisher of overseas Play-to-Win Games in China. Developed & Published games70+.
Company Introduction: An independent mobile games studio, founded by a team of industry veterans who graduated from World-class universities. With a fast-moving, imaginative, and efficient team, our mission is to bring the knowledge and experience of a chart-topping mobile games company into a close-knit, collaborative environment.
About the Role:
In this role, you will be patient, empathetic, and communicative. You will put yourself in customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to you. You are confident at troubleshooting and investigating if you don’t have enough information to resolve customer complaints. You value customer feedback.
Responsibilities:
• Strategically assess customers, demonstrate nuance in your communication approach by addressing each potential customer in a way that is comfortable and respectful for them.
• Calling high potential customers where necessary.
• Guide customers through the tougher pain points of compliance that are a part of the early life journey.
• Demonstrate the ability to articulate and understand the KPIs and key activities which drive the performance of your portfolio of players.
Qualifications:
3-5 years demonstrated B2C sales and/or relationship management experience. Demonstrated effectiveness at sustaining high value level relationships. Familiar with American/Canadian culture. 2-3 years experience hitting productivity targets. Demonstrated proficiency using various software and technology platforms, including CRM database management experience. Ability to understand the implications of actions and make recommendations for solutions.
Pay range and compensation package:
Salary Package: base45-50k+bonus(year-end)
Equal Opportunity Statement:
For more information please contact Shirley (xie.yunsiyi@fatalent.com)
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