Product Manager, Cloud-Based Services

We are seeking an experienced and highly motivated Product Manager to lead our cloud-based communication services. The ideal candidate will have a strong background in product management and in cloud computing, and a proven track record of bringing successful cloud-based products and services to market. This role involves defining product strategy, managing the product lifecycle, and working closely with cross-functional teams to deliver innovative solutions that meet customer needs and drive business growth.
• Product Strategy and Roadmap
• Define the product strategy and roadmap for cloud-based communication services.
• Ensure alignment of product strategy with overall business objectives. Develop and maintain a product backlog, prioritizing features based on customer feedback and business value.
• Market Analysis and Competitive Positioning
• Conduct market research to understand customer needs, market trends, and competitive landscape.
• Position the company as a leader in the cloud communication services space by providing clear reporting on the competitive landscape.
• Product Development and Management
• Work with engineering, design, and other cross-functional teams to develop and deliver cloud-based solutions. Define product features, create detailed specifications, and oversee the development process.
• Ensure the product is scalable, reliable, and cost-effective.
• Customer and Stakeholder Engagement
• Act as a brand ambassador through customer visits, trade shows, speaking opportunities, and industry publications.
• Gather and interpret customer feedback to develop practical end-user applications that provide clear value propositions.
• Collaborate with marketing to define the value proposition of the service offering and generate actionable marketing strategies.
• Performance Monitoring and Reporting
• Monitor and report on business performance, using results to take decisive action that grows revenue, market share, and profitability.
• Create business cases and report on the business performance of the product line.
• Team Leadership and Collaboration
• Influence, align, and motivate cross-functional teams to achieve product success.
• Ensure effective communication and collaboration with geographically dispersed teams.
• Manage conflict effectively and ensure all teams are working towards the same goal.

Requirements and Qualifications
• Education
• Degree in Marketing, Engineering, Computer Science, or a related field.
• Experience
• Minimum of 3 years of experience in a Product Management role.
• Direct experience with cloud services and end-to-end product strategy.
• Experience in a B2B SaaS environment with knowledge of driving recurring monthly revenues from cloud-based products.
• Technical Skills
• Practical knowledge of cloud-hosted products and managed service offerings.
• Understanding of networking fundamentals, DNS, routing, and cybersecurity principles.
• Familiarity with cloud platforms, services, APIs, and various cloud deployment models.
• Soft Skills
• Strong capabilities in writing use cases and product requirements.
• Excellent communication skills, both verbal and written.
• High emotional intelligence and empathy towards users.
• Strategic thinker with the ability to make fast decisions and prioritize effectively.
• Preferred Qualifications
• Knowledge of DevOps principles and Agile development practices.
• Experience with large-scale, distributed infrastructure technologies.
• PMP/PMI certifications are an advantage.

About n-hop technologies

n-hop technologies is a leading technology company at the forefront of innovation in the field of data processing and network acceleration. We pioneered network coding theory and is the inventor of Batched Sparse Code (BATS), an efficient implementation of network coding. Our mission is to revolutionize the way data is processed, stored, and transmitted, empowering organizations to achieve unprecedented levels of performance, efficiency, and scalability. We are the winner of some significant global awards and have been granted various patents.