Senior Business Analyst (Product Implementation)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role is to assist the development of individual life insurance products to support achievement of the Company’s goals including business analysis support, individual life insurance product implementation/project execution and deliver solutions to improve business efficiency, with focus on devising business user stories, testing and verifying solutions on internal systems and digital platforms. Job Responsibilities: Execute user acceptance test, document test results and communicate the results to both IT and business users for rectification / verification. Follow up on defects identified during UAT and ensure the defects are resolved in timely manner. Assist in carrying out business impact assessment, facilitate project manager and business users to define system testing scenarios, prepare test cases and expected outputs. Gather business user stories, prepare test plan and test cases according to test scope. Provide business analytical support and assist in identifying areas for improvement for the operation business process. Support project management activities, including project scoping, task scheduling, progress monitoring, issue management and escalation to ensure projects are delivered within timeframe. Prepare implementation materials (including training material and FAQ). Perform post-implementation support (including but not limited to post monitoring support and reporting, issues discussion & resolution and usage enquiry support). Job Requirements: Bachelor’s degree holder in Business Administration, Computer Science, Information Systems or related discipline Minimum of 3 years of relevant work experience in insurance or banking industry Good knowledge of insurance products and operation workflow in life operations Knowledge of UAT methodologies, tools, and best practices is preferred Proficiency in English and Chinese (Cantonese is must) Excellent analytical and problem-solving skills and organizing skills Logical, numerical sensitive, proactive and attentive to details. Good negotiation and communication skills Proficiency in MS Office and Microsoft 365 applications Candidates with less experience may be considered as Business Analyst Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Prudential plc provides life and health insurance and asset management, with a focus on Asia and Africa. We help people get the most out of life, by making healthcare affordable and accessible and by promoting financial inclusion. We protect people’s wealth, help them grow their assets, and empower them to save for their goals. The business has more than 18 million life customers in Asia and Africa. Prudential has been providing trusted financial security for 95 years and is listed on stock exchanges in London, Hong Kong, Singapore, and New York. We are proud to be included in the 2023 Bloomberg Gender Equality Index. The index measures gender equality across five pillars: female leadership and talent pipeline, equal pay and gender pay parity, inclusive culture, sexual harassment policies, and pro-women brand. Our inclusion in this global index is testament to our commitment to nurturing diverse talent. #BloombergGEI.  Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.