Delivery Manager

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today

Responsibilities
• Worked closely with key customer stake holders such as Project Manager, Directors
• and IT teams to perform the following tasks comprising the Services:
• Assume accountability for end-to-end responsibility for TCS’s delivery of the Services.
• Good understanding of airport operations and have worked at different airports for
• DACH, Scandinavian, Europe, UK, and APAC regions
• Part of Major incident Management to drive the major incidents end to end and sharing.
• the RCA with customer
• Ensure adherence to and compliance with customer’s business processes.
• Identify areas of improvement and implementation
• Provide periodic performance management reports to stakeholders on Service Levels
• Provide continuous process improvements to enhance the contractual services provided
• to customers.
• Review engagement status and metrics
• Resolve escalated issues related to operations.
• Coordinate with the Service Delivery Owner to ensure optimal governance
• Responsible to implement the automation initiatives
• Fix the vulnerabilities by adhering to the Service Levels
• Responsible for KPI’s and PI’s compliance
• Handle the auditing, assessment, consolidation
• Responsible for risks review and mitigation
• Handle the EOS and EOL upgrade

Technical Skills “Must Have”

Knowledge on Digital Workplace, Microsoft Intune, System Center Configuration Manager, Application Packaging, Office 365

Technical Skills “Good to Have”
• Good understanding of airport and cargo operations
• Good Understanding of TCS tools – Cognix

Soft Skills
• Customer Service
• Communication
• Collaboration

Other Benefits
• Double Pay
• Five Day work week
• Life Insurance
• Medical Insurance
• Dental Insurance
• Performance Bonus
• Education Allowance