Assistant Business Analyst (Incident Management)

Job Description

Responsibilities:
• Business analyst and production support for Healthbuzz and other systems that are being used by Life Operations
• Handle production defects that affect life operations
• Design workaround before defect fix to minimize impact
• Propose and take remedy actions if needed
• Negotiate fix design and implementation arrangement
• QC control on fix including RCA and UTR review, UAT, BVT, IVT. etc.
• Month end and Year End Arrangement, including but not limited to online/offline schedule, ATP process adjustment, etc.
• Regulatory reporting and handling such as Levy, CRS, FATCA, Data retention, etc.
• Any other production support activities

Qualifications:
• University graduate in business administration, statistics, quantitative analysis or related disciplines.
• Around 1 years proven experience in business analysis and project areas, preferably in insurance; less experienced candidates and fresh graduates will also be considered
• Strong communication skill – written and spoken
• Strong analytical and problem solving skills
• Well organized, self initiative and a good team player
• Well versed in Microsoft Office, a high level of financial/business analysis capacity including use of Excel, Word & PowerPoint

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 51 markets and serving 94 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).