Solutions Architect - BytePlus - Hong Kong

Responsibilities

ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

Join the Innovative BytePlus Team

As the Technical Account Manager (TAM) at BytePlus, you will be the primary technical point of contact for our most valued enterprise customers, in various verticals such as e-commerce, media, gaming and education. You will work closely with clients during POC delivery and post-sales stages, in order to ensure they leverage the full potential of our cloud solutions, helping them achieve their business objectives while maintaining high levels of customer satisfaction.

Responsibilities
• Proactive Customer Relationship Management - Build and maintain strong, long-term relationships with key stakeholders at customer organizations. Serve as the primary point of contact for technical issues and escalations. In addition, identify and recommend solutions to address customers' evolving needs and challenges.
• Technical Guidance and Support - Provide expert guidance on solution architecture, best practices, and optimization strategies. Assist customers in designing, deploying, and troubleshooting complex cloud environments. Also conduct regular workshops and trainings, technical reviews and health checks to ensure optimal performance.
• Project Management & Ownership - Collaborate with customers to plan and execute migration, deployment, and expansion projects. Monitor project progress and provide regular updates to stakeholders. Take ownership of the projects for on-time delivery.
• Thought leadership - Stay up-to-date with the latest cloud and AI/ML technologies and industry trends. Contribute to the development of best practices, industry insight articles, and technical documentation.

Qualifications

Minimum Qualifications
• 5 years of proven experience in the role of Technical Account Manager or Cloud Solution Architect, with strong knowledge of cloud IaaS and PaaS products from one of the major cloud providers.

Preferred Qualifications
• Product-wise, have deep understanding (preferrably level 300 or above) in some of the following cloud products: IaaS basics (VMs, VPC, LB, etc), organization and landing zone, Cloud Native - K8s (cloud products & open-source projects), Prometheus, CI/CD, Database - SQL (mySQL, PostgreSQL), MongoDB, RDBMS, Big Data - data warehousing, datalake, ETL & ELT, Hadoop & Spark, AI/ML platforms - MLOps, CV, NLP, LLM, Multi-cloud migration
• Industry-wise, preferably have worked with DNBs, ISVs and SIs in verticals like E-commerce, Media, Entertainment, Gaming, Education, etc
• Comfortable with fast-paced and ambiguous "startup" environment
• Can-Do attitude, Self-starter, Ability to work independently and highly motivated with contagious enthusiasm
• Team player and able to foster positive team morale, to set goals and drive for successful fulfilment

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.