Customer Development Assistant Manager, HK

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and Hair. With our trusted brands, including Persil and Schwarzkopf, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?
YOUR ROLE
• Support continuous business growth by ensuring all customers order are processed and delivered on time in full.
• Provide excellent service to external customers by collaborating with different internal stakeholders within Henkel (e.g. Sales team, Finance/ Credit Controlling team, and Customer Service Support (CSS) team in GBS Shanghai).
• Creates plans/strategies to improve customer service level and customer experience and achieve the long-term goal of enhancing sales for the product.
• Be the SC single contact window for customers and commercial team by consolidating voice of Supply Chain internally.
• Forecasting customer demand and developing supply plans to enable promotions and new product launches with the customer.
• Key Responsibilities
• Order Management: Manage sales orders, including approval process, requirements identification, confirmation, and follow-up. Liaise with CSS Team in GBS Shanghai, to ensure orders key in accurately, goods delivered, timely credit and debit note processed.
• Reviews existing customer handling/satisfaction policies and monitors the current status of the customer care department.
• Drive optimization and efficiency on operation/process and SC KPI. (e.g. order automation).
• Acts an important role to communicate with commercial team, customers, and supply chain.
• Meeting participation and involvement (e.g. PPT preparation).
• Drive and facilitate S&OP process and KPI achievement.
• Individually Tasks (Time in %)
• Responsible for orders processing, tracking and delivery execution. Ensure on time in full delivery. Communicate order status with customers/sales, and response to them promptly.（30%）
• Pass sales/customers' requirements to relevant functions and push them to meet customer demands.（20%）
• Works closed with commercial team actively and help supervisors to design and optimize processes.（20%）
• Report and project management and implementation.（10%）
• Drive and facilitate S&OP process and KPI achievement. (20%)