IT Technical Analyst

Principal Accountabilities:
• Responsible for system administration tasks including installation, configuration, maintenance and troubleshooting
• Provide technical support to end-users, addressing and resolving issues promptly and intelligently
• Build and maintain comprehensive system documentation, including system configuration, administration guides, troubleshooting guides, IT inventory and other relevant documentation as needed
• Monitor system performance, identify issues, and implement appropriate solutions to ensure system stability and reliability
• Stay up-to-date with industry trends, emerging technologies and best practices in system administration
• Collaborate with vendors and service providers to resolve system-related issues and implement necessary updates or patches
• Participate in system upgrades, migrations, and other projects to improve system performance and functionality
• Provide training and knowledge transfer to colleagues and end-users on system usage, best practices and troubleshooting techniques
• Perform other duties assigned by the supervisor

Qualifications and Experience:

Experience:
• Minimum 5 years of proven experience in network/system administration, support and deployment

Education:
• Degree in Computer Science, Information Technology or related field

Skills:
• Strong knowledge on operating systems (Windows/Mac/Linux/iOS/Android), networking (LAN/WAN/WiFi/Switch/Router/UPS), communication (Firewall/VPN/SD-WAN/Broadband), server management (virtualisation/NAS) and Web (Domain/DNS/FTP/SSL)
• Hands-on experience in Palo Alto, VMware, Veeam, Arcserve, Adobe products and solutions
• Proficiency in Microsoft 365, SQL Server, Azure, Active Directory and AWS cloud service
• Excellent problem-solving and analytical skills with a keen attention to detail
• Strong communication skills, both verbal and written, to effectively collaborate with cross-functional teams and end-users
• Able to prioritise tasks, manage time efficiently and meet deadlines in a dynamic working environment
• Good command of written and spoken English and Mandarin

Others:
• Less experience will be considered as IT Technical Support

What we offer?
• Attractive remuneration packages include variable bonus, retirement benefits with an option of ORSO and MPF and Medical & Dental insurance scheme(s)
• Work life balance
• Stable and friendly work environment
• Good career prospects
• Double pay
• 5-day work week
• Birthday Leave
• Examination Leave
• Staff collaborative space
• Employee Event

Interested parties please send your resume together with your expected salary and date of availability to Human Resources Department via email by clicking "Apply Now".

For further information, please visit our company website: www.arnhold.com.hk

(Personal data provided by job applicants will be used strictly in accordance with our personal data policy and guidelines which is available upon request. All related information will be retained for a maximum period of two years and all personal data will be destroyed afterwards.)