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Job Description:

Job purpose

As a process reengineering and improvement lead and partner for Business Testing, Project Management and Wealth & Pensions IT, the role is mainly for analysis and recommendation of most appropriate business processes and Target Operation Model for key business and IT initiatives across all Wealth & Pensions functional units. Enable business transformation to a digital enterprise by collaborating with Wealth & Pensions IT to implement most appropriate technology solutions to the benefits of the business for both short and medium term. Responsible to lead a professional teams of business analysts.

As the Senior Manager of Business Analysis, the incumbent will be involved with the latest digital technology or non-digital technology projects.

Major Accountabilities
• Need to build strong relationships with stakeholders (internal & external) throughout the project life cycle to ensure solid understanding of requirements and impact to the business areas.
• Identify, document, analyze and escalate, if required, operational, financial, and technological constraints, assumptions and risks associated to the project.
• Work closely with user experience team (UX) on design of new features and components.
• Identify and capitalize on improvement opportunities and identifying innovative ways to increase client or user satisfaction.
• Critically evaluate information gathered from multiple sources. Provides value-adding advice to ensure alignment with project and company objectives.
• Work across different business and technology units and communicating ideas and viewpoints to senior management.
• Translate business needs into functional requirements, URS, user stories, and deliver functional specifications and business process models.
• Develop all relevant project documentations, including high-level and detailed requirements specifications for major and minor projects, and business process descriptions and use cases.
• Plan and manage business analysis, user engagement and project solution delivery activities, including requirements gathering, requirement validation, coordination with testing and UAT strategies.
• Act as a key liaison between business and project management teams to deliver solutions meeting the targeted project outcomes.
• Work with end users via workshops and meetings to evaluate and define business processes and business problems, uncovering areas for improvement and for value creation.

Specialized Knowledge
• Minimum 10 years' of relevant working experience, preferably gained within insurance / pensions industry. Proficient industry knowledge of the MPF / ORSO / Trust related regulations.
• Proficient in MPF market knowledge.
• Good knowledge in digital projects, including Web and Mobile applications.
• Good knowledge of technology and multi-practice disciplines and knowledge of tools and vendors in the marketplace.
• Knowledge of waterfall, PMP, Agile and/or scrum methodologies - user stories, acceptance criteria writing, sprint planning experience, etc.
• Sound knowledge of Agile or DevOps methodologies, including Scrum, is preferred.
• Solid experience in building professional PowerPoint presentation and proficiency in MS Office.
• Knowledge of Microsoft Visio or similar flowchart tools.

Problem Solving
• Demonstrate problem solving, communication and organizational skills, a positive attitude, and proven ability to negotiate and influence others to obtain desired results.
• Strong analytical capabilities to deal with ambiguities and is able to break down information, reconcile and combined the information into a summary report.
• Strong professional consulting skills for large complicated and broad issues and able to work independently.
• Mature, confident, and performance-oriented
• Capable of developing strong relationships with all levels of management
• Complex environment with a mix of technologies and different levels of business unit.

Education and Experience
• Bachelor degree or above in Business Administration, IT or a related field.
• 10+ years’ experience as a Senior Business Analyst preferably 5+ years in a multi-national financial services company especially insurance or pension.
• Proven ability to help drive large and strategic projects from concept to implementation that span multiple systems and business processes.
• Positive attitude, fast-learning, energetic, able to perform in challenging environment
• Willingness to be a challenger to the traditional way

Communication scope
• Ability to speak in business terms, as well as the ability to effectively communicate both internally and externally
• Interact and communicate effectively with senior executives (i.e. GM level), functional heads, senior managers and peers in business as well as Corporate on cross-functional matters.
• Conduct briefing and presentation to senior executives (incl. status report and steerco deck).
• Excellent communication skills in both written & spoken English and Cantonese
• Strong team-player who willingly and openly shares ideas and knowledge.
• Able to collaborate with different team members in a multi-cultural environment

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Job Category:

Project Management - Process

Posting End Date:

30/12/2024

營業管理主任

Sun Life Hong Kong Limited