Senior UX Writer (Content Design & Strategy)

OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa. We are open to consider from Lead/Manager to Director level.

Who We Are

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

About The Opportunity

As a Content Designer, you are the bridge between our users and our products. Your expertise in crafting clear, concise, and accurate content not only builds trust with our users but also transforms complex product features into intuitive, easy-to-understand experiences. You will foster relationships with key stakeholders across various departments, including Product Management, Product Design, Marketing, User Research, Engineering, and Localization.

What You’ll Be Doing
• Craft clear, concise, and user-centered content for digital products, including UI text, microcopy, error messages, tooltips, and onboarding flows, ensuring a seamless and intuitive user experience.
• Collaborate closely with product managers, product designers, UX researchers, and developers to understand user needs, product goals, and technical constraints, and deliver content that enhances functionality and usability.
• Develop content strategies that align with the company’s brand voice and tone, driving consistency across platforms and products, while adapting to different user personas, use cases, and business needs.
• Conduct user research, A/B testing, and content audits to analyze the effectiveness of content, gather insights, and iterate on content solutions to improve user engagement and satisfaction.
• Create and maintain content guidelines, style guides, and best practices to ensure a cohesive content experience across multiple teams and projects, fostering alignment and scalability.

What We Look For In You
• At least 5 years of content writing or UX writing and people management experience
• Bachelor's degree (or higher) in English, Language Studies, Journalism, Communications, Translations or Interpretation or related fields
• Strong interpersonal and communication skills, and outstanding ability to write in English at a near-native level
• Proven experience in various forms of writing, such as content strategy, UI copy, microcopies and user education
• Experience in creating style guides, content framework, and working with diverse or global teams
• Proactive problem-solving skills, with a focus on identifying and addressing issues in a timely manner
• Deep commitment to enhancing user experience, prioritizing user needs and insights into content creation

Nice to Haves
• Experience or familiarity with the crypto or blockchain industry
• Proficiency in design and localization software
• International experience, covering content targeted towards different geographical regions
• Proficiency in written Chinese is a bonus but not required

Perks & Benefits
• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants