Location: HK / SG

About Fano:

We are on a mission to empower businesses through leading AI speech analytics software. Whether they are call recordings, live chats or emails, FANO specialise in synthesising your businesses’ interaction data through our language AI technologies. Our clients are mainly multinational enterprises, including some of the largest companies in the world.

We are pushing boundaries and breaking conventions. To do so, we are looking for like-minded people who share our passion for technology and you might be the one we are looking for.

Job Summary:

The Director / Manager of DevOps team is responsible for overseeing the DevOps and IT infrastructure team of the company's products and services. The role requires technical expertise, leadership, and strategic thinking to drive innovation and growth.

Key Responsibilities:
• Supervise IT personnel, appraise performance, coach, mentor, and manage the activities and tasks of the team.
• Lead the deployment of company's products and solutions, ensuring they are integrated smoothly with customer's existing systems and infrastructure.
• Implement and maintain security measures to protect data and infrastructure, adhering to industry standards and compliance requirements.
• Keep effective communication with executive management, IT staff, and other departments to ensure that strategic business initiatives are addressed.
• Stay current with new technology developments and advise management on current trends and future directions in infrastructure technology.

Requirements:
• Bachelor or above degree in Computer Science or a closely related field.
• Minimum of 8 years of experience in IT infrastructure and DevOps, with at least 3 years in a leadership role.
• Proven experience in Linux system administration, including experience with high availability, cloud computing, and virtualization technologies.
• Experience in installing and monitoring Kubernetes clusters, troubleshooting issues, and providing solutions to ensure optimal performance and reliability.
• Experience in Azure, AWS and GCP Kubernetes, SQL Database and object storage system deployment and troubleshooting.
• Implement security measures, manage system and network policies, and ensure compliance with security standards.
• Knowledge of SQL databases, basic coding skills in languages such as Shell, Python, Node.js, Golang and experience with microservices architectures are desirable.
• Ability to lead and motivate a team, with a focus on staff development and talent management.
• Fluent in English and able to communicate with clients and the team in Mandarin and Cantonese.

Equal Opportunity Employer Statement:

At Fano Labs, we are committed to creating an inclusive and diverse workforce. We believe that a diverse and inclusive workplace creates a more innovative and effective team, and we strive to provide equal opportunities for all employees regardless of their race, ethnicity, religion, gender identity, sexual orientation, age, ability, medical condition, and marital status, and any other aspect of their identity.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply for positions at Fano Labs.

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