Offering range from HKD 25,000 to HKD 30,000.

Our client - HP, is the world's leading personal systems and printing company, they create technology that makes life better for everyone, everywhere.

Our client is looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.
If you are their Field Technical Support Specialist in Hong Kong, you will have a chance to join them.

Job Description
Based in Hong Kong, to work with the Operation Manager OR Service Manager for Managed Services. The key responsibilities of Technical Support Specialist – Print & PC under Managed Service include:

Job Responsibilities
• Assist the Operation Manager OR Service Manager in planning, executing, and monitoring projects and support cases
• Provide technical support and troubleshooting for complex issues
• Ensure compliance with technical standards, policies, and regulations
• Prepare and present technical documentation for project
• Identify and resolve technical problems, risks, and challenges
• Research and evaluate new technologies, tools, and methods
• Communicate with customers and stakeholders to understand their requirements and expectations on project progress and issues

Job requirements
• Possess Degree/Diploma/Certification in Computer Science, Business Information System and IT related domain
• Self-motivated and detail-minded person who is able to work across teams with good communication skills
• Ability to work in a fast-paced environment and manage multiple tasks effectively
• Strong technical skills and knowledge in various domains, including SCCM, PC/Notebook hardware, MDM application, End-use software, network security, POS solutions and cloud, etc.
• Problem solving with analytical skills - critical thinking and attention to detail, required hands-on
• Proficiency in Microsoft Excel including pivot table and slicer
• Ability to work under pressure, multitask, and meet deadlines
• Excellent communication, collaboration, and problem-solving skills
• Customer facing role and be a fast & proactive learner

Job Highlights
• Transportation allowance • Medical coverage • Life insurance coverage • On-the-job training • Staff referral reward • 12 days paid annual leave• company mobile plan • Bank Holiday

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