Branch Operations & Services Manager

Responsibilities

Supervise counter services to ensure smooth and efficient branch operations

Enhance customer service quality and assist in resolving customer complaints

Prevent misconduct by checking and monitoring daily operations

Provide recommendations for improvements in branch operations and work processes

Ensure compliance with the bank's policies, procedures, guidelines, and regulatory requirements

Monitor branch daily operations

Ensure all activities are compliant with regulatory requirements

Assist the Branch Manager in implementing the business plan to achieve assigned targets

Requirements

Secondary education or above

Minimum 5 years of solid experience in Retail Banking Operations

Strong knowledge of banking operation procedures, general banking products, and regulatory requirements

Customer-oriented with good communication and interpersonal skills

Mature, independent, and able to work under pressure

Good command of both spoken and written English and Chinese; fluency in Putonghua is an advantage

Candidates with less experience may be considered for the role of Assistant Manager, Branch Operations