WeLab Group - Senior Manager, Digital Experience & Product Innovation (Digital Banking Products)

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu by Bank Jasa Jakarta) as well as multiple online financial services in Hong Kong, Mainland China, Indonesia, and Malaysia, with over 60 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their financial journey.

At WeLab, we always put our people first. Embarking on a career with WeLab means being part of the driving force to make financial services accessible for everyone. In our flat and agile organization, you will get all the opportunities to make real impacts and deliver change. Most importantly, while you achieve greatness, we will ensure you have an amazing experience at WeLab!

Our team is energetic and passionate who can deliver and execute, and we are looking for intellectually curious, open-minded, and smart-working individuals who are just as passionate as we are about making financial services enjoyable.

Join us to build a better financial future for everyone!

About You
• You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment
• You enjoy doing purpose-led and meaningful work
• You have a strong thirst for knowledge and are driven to find solutions that don't exist yet
• You are comfortable with ambiguity and extremely resourceful (in your past life, you could've been a detective)
• You always find a way to get things done without sacrificing the quality of your work, integrity, and values
• No task is off limits for you
• You are humble and prioritize the success of the team over your own with an eagerness to help those around you
• You don't shy away from challenges and can bounce back from setbacks

About This Role

As we continue our aggressive growth trajectory and strive to be a product-led organization, we are looking for talented individuals to help lead and execute on our product strategy. You will be in a unique position at the WeLab Group level to influence and shape the product roadmap for all our businesses and products for each market we operate in (Hong Kong, Mainland China and Indonesia). At any time, you will be operating at both 10 feet deep and 10,000 feet high, driving execution at the business unit level, side by side with each business’ product team, as well as identifying synergies across markets and business lines. Along with the Group Head of Digital Experience and Product Innovation and other senior stakeholders, you will be responsible for ensuring all products and all markets are aligned with overall company strategy and forge new paths for us to embark on.

While this is an individual contributor role, you will be leading digital experience and product innovation initiatives where you will manage cross-functional stakeholders and team members including other product managers, engineers and designers of various business units and external stakeholders. You will be responsible for ensuring best practices in product management, innovation and solution development are implemented across the entire product such as customer-centric design and strategic experimentation. You will be expected to contribute meaningfully to ideation based on a deep understanding of customer desirability, technical feasibility and commercial viability. You will also be responsible for ensuring that WeLab is at the forefront of technology by being in tune with the latest and newest technologies that are applicable to the business.

What you’ll do and what success looks like in this role
• Work closely with Group Head of Digital Experience and Product Innovation across all of WeLab’s businesses to formulate overall WeLab digital experience strategy and product innovation roadmap and work with each business to effectively deliver according to the overall strategy
• Have the foresight to formulate the technical vision and development of WeLab products for the next 5 years, but also have the ability to execute on short term initiatives
• Spearhead and implement initiatives that allow for better, more-informed, data-driven decision making across the entire organization
• Identify synergies across all WeLab businesses whether it’s standardizing technologies across markets, sharing customer insights or go-to-market strategies for other products
• Painstakingly in-tune with the latest tech and product trends and developments around the world and constantly aware of new, innovative business models
• Identify and implement new technologies and drive innovative ideas and solutions that will enhance WeLab’s products or operation efficiency
• Build, implement and cultivate strong customer-centricity culture and human-center design thinking best practices – instill habit of rapid and continuous testing and learning, continuous innovation and collaboration, effective product reviews and other product-related processes and procedures
• Build, lead, manage and mentor product, customer experiences or other related teams to design and deliver products that empower customers on their financial journey
• Support Group Head of Digital Experience and Product Innovation building and launching the best fintech products, services and B2B solution with superior user experience, making product WeLab’s competitive advantage.

What Is Required And What We’re Looking For
• 10+ years of work experience, with 5-8 years of product management experience, ideating, building and optimizing digital products and experiences
• Banking product knowledge is a MUST; Previous experience in fintech, start-ups and B2B business will be a plus
• Get a thrill out of tackling complicated and sometimes unexpected product and business problems
• Excellent communication skills in English & Chinese (Cantonese and Mandarin) (both verbal and written)
• Strong eagerness to both lead and build: strong strategic and logical thinking with ability to execute
• Experience driving multiple product initiatives simultaneously, working with cross-functional teams

Perks And Benefits To Enrich Your Experience At WeLab
• Learning and development stipend - we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn
• Wellness and happiness – Numerous activities to let you focus on your physical and mental wellbeing. We allow flexible time offs to take care of personal matters and to enjoy time with family and friends
• Comfortable and positive work environment – Open plan office for easy collaboration and social with your colleagues, or branch out into your own thinking pods when needed, with FREE food and drinks for when you want to recharge
• Work smart, play hard – Connect with your colleagues over food and drinks at the stocked pantry, in the spacious social area with board games and a ping pong table, or over activities like hiking, yoga, badminton, etc.
• A big and contagious smile on everyone’s face to make you happier :)

WeLab’s Awards & Recognitions
• Asia Banking Finance Retail Banking Awards: Virtual Bank of the Year - Hong Kong
• CNBC Disruptor 50: the only Hong Kong-based company on the list
• Financial Times Asia-Pacific High-Growth Companies: #2 in ranking
• The Chinese University of Hong Kong “Corporate Innovation Index”: #1 in ranking

We offer a competitive salary package to the successful candidate. If you are interested in joining this exciting team, please apply with resume via the "Apply" button below.

All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 24 months of receipt.