Account Manager, SME & Growth

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

About the team

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

What you’ll do

As an Account Manager at Airwallex, you will work cross functionally, engaging with many teams across Airwallex including sales, product, engineering, marketing, finance and strategy. This role will predominantly focus on upselling, cross-selling & building multi-stakeholder relationships with your portfolio of SME customers.

We are looking for a technology-minded, Fintech enthusiast who is driven by learning the ins and outs of our platform so that you are equipped with the knowledge to solve complex problems. This will allow you to work with customers to understand their needs and how Airwallex can further add value to their business.

This role is based in Hong Kong.

Responsibilities:
• Build deep relationships with your portfolio to best understand their needs & provide value based solutions utilising our range of products and services
• Be an advocate for Airwallex and ensure our Business Account (SME) customers are using our services to their full potential
• Achieve revenue targets by focusing on input metrics to deliver the relevant outputs
• Forecast & build out a pipeline within Salesforce to accurately track numbers for the business to understand how/when/what success you’re driving
• Build relationships with internal stakeholders to share insights from customers & help build out the roadmap of products from this

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:
• You have experience – at least 3+ years of B2B experience managing and growing technology/Fintech relationships with SME accounts
• Strong verbal and written communication in both Cantonese (Chinese) & English
• You have worked previously with complex sales, feeling comfortable selling to C-level executives
• You are a relationship builder – you build meaningful, collaborative relationships with all people that you work with, both internally and externally
• You can speak to anyone – you should have exceptional communication skills and be comfortable conversing with people of all backgrounds and domains
• You are a problem solver – you look for creative solutions and understand new products and ask the right questions before figuring out a solution. You can easily simplify complexity for others
• You are success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets
• You are technically minded and have prior experience working in API B2B sales or account management for a similar organisation

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.