Head of Agency Recruitment & Development

General Description:

This position is accountable for quality and sustainable agency headcount growth, including recruitment strategic planning, recruitment campaigns design and maintenance, providing overall recruitment contracting and benefits support as well as managers’ recruitment skills development to both Hong Kong and Macau agency.

Reporting to the Chief Agency Officer, Hong Kong & Macau, this position is responsible for strategic planning of agency recruitment initiatives eg. Project LEAP, IP Recruitment Consultant - joint calls with agency leaders for IP recruitment, recruitment recognition and incentives programs, reviewing and revising all recruitment profiles to ensure high competitiveness compared to market as well as the strategic planning of C.E.O. Program and Mainland Elite recruitment -- focusing on IANG and TTPS recruitment to drive MCV business growth. This role also leads a team of agency contracting and benefits staff to deliver based on business needs. The incumbent has to coach and develop agency managers’ recruitment skills as well.

Responsibilities:

Responsible for the design of appropriate and competitive recruitment programs and campaigns to drive the recruitment of agents, for both industry and organic profiles that align with Company’s direction to grow a premium agency force Oversee and lead the recruitment initiatives and special projects to drive quality and sustainable agency growth and development In charge of industry recruitment and to lead on the recruitment package design and review to align with the market’s best practices and ensure our competitiveness Responsible for the strategic planning of C.E.O. Program to drive the recruitment of high calibre professionals and rapid career advancement Design and promote effective sales incentives / recognition campaigns, development workshops for C.E.O. Program so as to drive sales, increase productivity as well as competence of C.E.O. advisors Oversee and review the Corporate Business Coaching initiative to ensure the one-on-one coaching format is effective to groom our C.E.O. advisors to grow and excel Plan and supervise the execution of agency recruitment activities to ensure successful achievement of recruitment targets and grow agency manpower for our long-term business growth Design and promote effective recruitment seminars, developmental and motivational workshops / activities to drive quality managers to increase productivity and competence Drive the Mainland Elite Talent & Business Development initiatives, business volume and mix at enterprise level Provide overall leadership for the Mainland Elite Talent & Business Development initiatives, focusing on IANG and TTPS recruitment, to ensure the agreed business results are delivered Lead a team of Agency Contracting & Benefits staff to cooperate closely with Agency Compensation, Distribution Compliance and Legal in formulation of work process, recruitment profiles and new agent contracts that aligned with regulator’s requirements and best practices Collaborate with Field Force, Zone Heads, Agency Directors and different departments to formulate an efficient work process to ensure timely and quality completion of the recruitment process and good onboarding experience for new agents

Accountabilities:

Individual Accountabilities:
• Overall recruitment strategies and competitive recruitment programs to drive the recruitment of agents in Hong Kong and Macau
• Professional managers’ skills builder workshops to enhance managers’ competence
• Effective recruitment tools to help managers recruit high quality candidates in line with Company’s growth direction
• Formulate efficient and effective work flow and processes to facilitate smooth and timely new agents’ contracting and on-boarding

Key Shared Accountabilities:
• Review and devise competitive recruitment profiles to recruit high quality candidates
• Plan and design suitable and competitive recruitment support to ensure sustainable agency growth

Knowledge/Skills/Competencies/Education:
• Degree holder in Business Studies, Management or Finance related subjects, preferably FLMI holder
• At least 15 years of work experience in insurance industry with minimum 5 years of supervisory experience
• Experience in sales, training, agency development or channel sales management would be a definite advantage
• Good knowledge of agency operations and the compensation system in driving desired behaviors
• Proven track record of achieving results and initiating changes
• Great strategic thinker and work under tight timeline
• Strong analytical and project management skills, and strong business sense
• Good organization skills and attentive to details
• Strong interpersonal and presentation skills
• Excellent command of spoken and written English and Chinese

Problems/Challenges:

The incumbent should be familiar with agency recruitment market as well as the statutory requirement on insurance intermediaries licensing. He/she will be responsible for planning and devising Company recruitment strategies so as to boost agency recruitment and sustainable headcount growth. The incumbent has to manage various recruitment projects, including but not limited to recruitment platform, training, campaign and promotion. He/she should maintain strong bonding with field force to ensure proper support provided to suit the needs of agency as well as effective execution of recruitment projects

Position Dimensions (Organizational Impact):
• Leading the team to collaborate with stakeholders in different business units and functional areas to deliver results
• Drive the recruitment initiatives to stimulate the growth of over 12,000 agency force in Hong Kong & Macau

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid