Responsibilities:
Identify, define, and implement process improvements to drive operational efficiency and achieve performance gains.
Establish and improve service standards, workflows, procedures and develop or update KPI for regional service team,
Oversee regional operations and provide guidance and best practice to ensure customer satisfaction and compliance with applicable rules and guidelines of brands and other partners,
Communicate and collaborate with internal and external stakeholders on new payment solutions and services launch and develop appropriate plans and improvements,
Work with Senior Management on reviewing and identifying risks arising from various aspects and formulate plans and strategies on the risk mitigation and management,
Supervise and develop business and service projects to strengthen systematic management and monitoring system,
Enforce related compliance and operation policies and procedures to comply with the latest statutory regulations.
Requirements:
Bachelor's degree in Computer Science, Information Technology, Business or related disciplines.
Minimum of 5 years working experience in Financial or eBusiness Industries
Good knowledge and experience in merchant service is an advantage.
Familiar with legal and regulatory requirements esp. KYC, AML policy and others
With strong interpersonal skills and able to work well with all levels
Excellent interpersonal skills, written and verbal communication, process mapping and presentation skills.
Sense of ownership and responsibility towards handling of issues and resolutions
